Dear member,
It is a real pleasure to greet you from your pleasant vacation home. Trusting that this message finds you in excellent health, along with your loved ones.
Royal Elite has detected resellers claiming to be associated with us and trying to use our name to gain credibility. These companies use social media and technology to send unsolicited emails (SPAM) to Vacation Club members, with the goal of obtaining personal information or details about your contract.
Unfortunately, NOT all of these offers are legitimate and if you accept the proposals, there is the possibility of being a victim of a scam. Therefore, it is our responsibility to inform our members about these suspicious companies and we recommend that they contact Royal Elite Customer Service if they are contacted by an unknown company.
No company can access your inventory without prior contact with us. If you are in doubt as to whether a “reseller” is actually associated with us, we ask that you inform us immediately. This will allow us to identify suspicious companies, alert our partners in advance to prevent future fraud and take legal action against these companies.
The only way to make a reservation is through our online fare system by logging in with a password and the corresponding contractual data. On this platform, you must complete a reservation request, which will be validated by one of our agents. Subsequently, you will be contacted via email from one of the company's legitimate accounts. It is important to note that Royal Elite does not offer packages in which flights are offered as a courtesy or promotion.
For your added security, we would like to remind you that the legitimate email addresses of our staff at Sandos Hotels end in “@sandos.com”; likewise, all legitimate email addresses of our staff at Royal Elite end in “@royalelite.com”. In addition, all of our email accounts indicate the job title of our staff. For example:
If you have any questions or concerns in this regard, please do not hesitate to contact us:
Customer Service:
E-mail: customerservice@royalelite.com
Telephone from Mexico: (984) 873 4493
Phone from Argentina: +52 800 345 8114
Telephone from Canada and USA: 1 844 992 8339
Phone from any other country: +52 (984) 873 4493
Royal Elite customer service
Royal Elite | Sandos Hotels & Resorts
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