Chat with us, powered by LiveChat Royal Elite Vacation Club - Frequently Asked Questions
top of page
Frequently Asked Questions

1. What is the difference between a Timeshare and a Vacation Club?

Timeshares let you use a fixed week once a year, generally for 7 nights and 8 days. Most Timeshares only allow you to check-in and out of the hotel during weekends (generally an extra fee is applied if a guest uses your Timeshare).

 

Through Royal Elite Vacation Club our members can use their membership any week of the year, for the number of nights that they wish, restrictions apply for certain dates of high occupancy, is required a minimum of nights, depending on the resort and season. They can check-in and out of the hotel on any day of the week, also, there are no guest fees to let someone else use your membership.

 

2. Who should I contact to make a reservation at Sandos Hotels & Resorts?

To make a reservation for one of the Sandos Hotels & Resorts, please contact the Reservations or Member Service Department.

 

Reservations Department:

  • E-mail: reservas@royalelite.com

  • Mexico: 984 8734492 

  • Canada & United States: 1 844 9928339

  • Argentina: +54 800 345 8114

  • From any other country: 52 (984) 873 4492

  • Fax: 52 (984)8773201

 

Member Service Department:

  • E-mail: customerservice@royalelite.com

  • Mexico: 984 8734493

  • Canada & United States: 1 844 9928339

  • Argentina: +54 800 345 8114

  • From any other country: 52 (984) 873 4492

  • Fax: 52 (984)8773201  

 

3. Who can use my membership?

Anyone can use your membership, as long as the member makes the reservation request. Any guests that you invite will travel as if they are a Royal Elite Member, with the exact same benefits that you have as per your membership.

 

4. How does the Referral Program work?

The referral program is a means of spreading word about Royal Elite Vacation Club. Members can choose to give promotional stays to their friends or families that allow them to attend the sales presentation and see what Royal Elite has to offer, all while staying at one of the Sandos Hotels & Resorts in Mexico.

Members also have the option of handing out VIP Cards during their stays at the Sandos Hotels & Resorts to people that they think might be interested in having their own membership, and of course all of the exclusive membership benefits.

Any time a Member refers someone who joins the Royal Elite Vacation Club because of their recommendation, the Member is given a free All-Inclusive week.

 

5. What is the difference between Sandos Weeks, Elite Weeks, and Points?

Sandos Weeks or Points can be used at any Sandos Hotel & Resort or exchanged through RCI.

Elite Weeks can be used at any Sandos Hotel & Resort.

The availability of Sandos/Elite Weeks and Points depends on your contract. Please contact our Member Service Department for more information.

 

6. How can I exchange my Weeks/Points?

The Points are exchanged directly through RCI at www.rci.com. Please contact RCI directly for any questions about exchanging your Points.

 

7. How often do I have to pay Maintenance Fees/Operation Costs?

Maintenance fees and/or Operation Costs vary according to the type of membership. Please contact our Member Service Department for more information.

 

8. Can I use more Weeks/Points?

In order to use your membership faster than what you have as per contract, you simply pay the applicable Maintenance fee or operation cost corresponding to the last year of your membership.

 

9. What happens if I do not use my Weeks/Points?
Unused Sandos/Elite Weeks cannot be banked or saved; they must be used within the time period stated in your contract.

Unused Points can be deposited to be banked into the RCI system for 12 months.

 

10. What happens if I do not use my whole week?

If you do not use 7 nights at a time, the unused nights can still be used within the time period corresponding to your contract.

 

11. How can I obtain a Royal Elite membership?

Visit one of our Sandos Hotels & Resorts and simply ask! Any of our Royal Elite Staff Members will be happy to fill you in on our vacation club and all the exclusive Member benefits that it can offer you.

 

Contact us

Carretera Puerto Juarez-Chetumal Km. 295, Quintanaroo 77710, Playa del Carmen, Mexico

  • Facebook - Grey Circle
  • Instagram - Grey Circle
  • Twitter - Grey Circle
  • YouTube - Grey Circle
  • Pinterest - Grey Circle

Success! Message received.

Reservations Department

 

  • Email address: reservas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4492

  • Telephone No. from Argentina +52 800 345 8114

  • Telephone No. from Canada and USA:  844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4492

  • Fax: + 52 (984) 873 4496

 

 

Member Service Department

 

  • Email address: customerservice@royalelite.com

  • Telephone No. from Mexico: (984) 873 4493

  • Telephone No. from Argentina +52 800 345 8114

  • Telephone No. from Canada and USA:  844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4493

  • ​Fax: + 52 (984) 873 4496

 

Financial Department

 

  • Email address: finanzas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4494

  • Telephone No. from Argentina +54 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4494

 

 

 

Royal Elite Membership Benefits

Learn more about the great perks and benefits of Royal Elite Vacation Club membership. Royal Elite members enjoy access to exclusive facilities and areas along with the luxury accommodation options in all of the Sandos all inclusive resorts in Mexico, and Spain.

Benefit Line 2

Royal Elite members have access to exclusive areas and facilities including gourmet restaurants, chic cocktail bars, and private beach areas.

Member
Areas

As a member you´ll have access to the lowest rates on the market. We have fantastic vacation deals and room rates on a range of hotels.

Special
Rates

As a member you will be accommodates in the newest and most luxorious suites in whichever Sandos resort you choose to spend your vacation.

Best
Rooms
Benefit Line 3

Sandos Caracol
Eco Resort

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive VIP Concierge.

  • Exclusive à la carte breakfast and lunch at Los Lirios Restaurant.*

  • Exclusive access to the Royal Elite Pool & Beach Club offering an infinity pool and swim up bar with waiter service, premium liqueur, snacks, private beach and bali beds and sun beds around the private pool and beach.*

  • Access to SELECT CLUB Pool and Beach areas for adults only offering premium liqueur, waiter service, snacks and business center. 

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (1 hr - reservation required).

  • 25% discount in massages at the Spa (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required)

  • Preferential rates on excursions with the Seek and Go Travel Agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • Simultaneous use of Sandos Caracol and Sandos Playacar and 30% off Day Pass to visit Sandos Cancun (transportation not included and upon availability).

  • 15% discount on car rentals.

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Cancun

Lifestyle Resort

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive VIP Concierge.

  • Preferential ocean front à la carte breakfast at St. Trop restaurant.

  • Exclusive access to the Royal Elite Beach Club offering waiter service, bali beds and sun beds on the beach.

  • Exclusive access to the best located bali beds reserved around the pool area.

  • Exclusive access to the Premium Bar at the 6th floor offering a gorgeous view to the lagoon and ocean with coffee break in the morning and bar service in the afternoon and night.

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (reservation required).

  • 25% discount in massages (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required).

  • Preferential rates on excursions with the Seek and Go travel agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% Discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • Simultaneous use of Sandos Playacar and Caracol, subject to availability (transportation not included).

  • 15% discount on car rentals.

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Playacar

Beach Resort

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive VIP Concierge.

  • Exclusive à la carte breakfast at Il Piamonte restaurant. *

  • Exclusive access to the Royal Elite Adults Only Pool & Beach Club with bali beds and sun beds around the private pool and beach area.*

  • Exclusive access to the Royal Elite Family Pool & Beach Club with infinity pool and swim up bar, waiter service around the pool, premium liqueur, bali beds and sun beds around the pool and beach.*

  • Exclusive access to the Royal Elite Avenue Bar with premium liqueur, snacks, pool tables, business center & Movie Theatre Las Orquídeas.*

  • Access to SELECT CLUB Pool and Beach areas for adults only offering premium liqueur and waiter service and access to the PREMIUM CLUB bars with business center, snacks and premium liqueur.  

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (1 hr - reservation required).

  • 25% discount in massages at the Spa (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required).

  • Preferential rates on excursions with the Seek and Go travel agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • Simultaneous use of Sandos Caracol and Sandos Playacar and 30% off Day Pass to visit Sandos Cancun (transportation not included and upon availability).

  • 15% discount on car rentals

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Finisterra

Los Cabos

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive Butler.*

  • Exclusive à la carte breakfast at Emiliano's restaurant.

  • Exclusive ocean front à la carte lunch at Tortugas restaurant*.

  • Exclusive access to Royal Elite Beach Club Tortuga with waiter service, bali beds and sun beds.*

  • Exclusive access to reserve (one day prior) the best located bali beds around the Pool area with waiter service for food and beverages*.

  • Preferential access to the VIP Relaxing Pool with waiter service and premium liqueur.

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (1 hr - reservation required).

  • 25% discount in massages at the Spa (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required).

  • Preferential rates on excursions with the Seek and Go travel agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Benefits

​​

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the Select Club Lounge, a private and exclusive lounge equipped with television, coffee, soft drinks, snacks, and high-quality beverages.

  • Free access to the hydrotherapy section on the Spa for adults only.

  • 50% discount on phone calls from your room.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

  • 25% discount on airport transfer (reservation required).

  • 25% discount on laundry service.

  • 10% discount in Logo Shop (selected items).

  • 10% discount on excursions (selected activities).

Important notes

 

Beaches in Spain are public domain and by law no property is allowed to make commercial use of them (having lounge chairs or other beach services for their clients).

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

​

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at these hotels (at Sandos Monaco the Select Club Lounge) are also for guests who booked a premium package, so you will see guests with a different color bracelet in those areas.

​

Sandos Monaco is a 4-star hotel adults only 16+.

​

Although the hotel has beautiful ocean views it is not beachfront, so you have to leave the property and walk a few minutes to get to the public beach, which is swimmable and offers services by the local administration.

​

The hotel has 1 outdoor pool with Jacuzzi, Spa, Gym, panoramic elevator and free wifi for all guests. The All Inclusive includes 3 meals in 1 international buffet restaurant with live cooking and theme nights, 1 reservation for every 5 nights stay in the Indian food restaurant for dinner a la carte in the neighboring Sandos Benidorm Suites hotel with reservation, snacks between main meals and bar with local branded spirits, house wine, water, soft drinks and beer at lunch and dinner, draft beer, tea, coffee, ice cream in the summer season. It also has a program of daytime and evening activities, sports activities.

​

Room service, although part of the all-inclusive, requires a service fee of 6 € per person per service.

Sandos Monaco Beach Hotel

​Sandos Monaco is a 4 star hotel for adults 16+, located in the vibrant city of Benidorm just a few minutes from the beautiful beach of "Platja de Llevant". It is a hotel dedicated to relaxation and wellness with healthy activities (yoga, aqua wellness, self-massage workshop, etc) and a wide variety of treatments and services in its wonderful Spa.

Benefits

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the exclusive Royal Elite buffet restaurant for breakfast and dinner.

  • Access to the exclusive Royal Elite Lounge areas for families and adults, equipped with comfortable sofas, internet access, coffee, tea, soft drinks, snacks, and premium beverages.

  • Access to the exclusive Chill Out Terrace with spectacular views.

  • 50% discount on phone calls from your room.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

Important notes

 

Beaches in Spain are public domain and by law no property is allowed to make commercial use of them (having lounge chairs or other beach services for their clients).

​

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

​

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at those hotels (at Sandos Papagayo the Royal Elite Buffet, the Royal Elite Lounge and the Chill Out Terrace) are also for guests who booked a premium package, so you may see guests with other types of bracelets in those areas.

​

Sandos Papagayo is a 4-star family hotel.

​

Although the hotel is oceanfront and enjoys incredible ocean views and beautiful sunsets, guests must walk out of the hotel only about 10 meters to reach the rocky beach or take a free shuttle to Playa Dorada which is only 5 minutes from the hotel (upon reservation). They can also hike through Los Ajaches National Park to the Papagayo beaches.

​

This is the only 24 hour All Inclusive hotel on the island, it has 4 buffet restaurants of different styles (only the Fusion Buffet requires reservation which is done through an app while at the hotel), 5 bars (some open seasonally), 1 Snack Grill Pool, 3 swimming pools, tennis court, sports court, gym, 2 saunas, 1 Turkish bath, 3 jacuzzis, sun beds, spa, mini golf, theater, animation, nightly shows, live music, Kids Club and free wifi service in areas and rooms.

​

Room Service for all guests costs 4 € per service per person plus the cost of food.

Sandos Papagayo Beach Resort

Sandos Papagayo is a 4-star family hotel located in Playa Blanca, on the island of Lanzarote, designed to provide you with an exciting experience surrounded by enigmatic nature and incredible sea views. The topography of the place makes it a favorite place for cyclists and hikers. Pamper yourself in the only 24-hour all-inclusive hotel on the island, perfect for family vacations in the sun or a romantic getaway with its wonderful sunsets.

Benefits

​​

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the exclusive Beach Club just 10 meters from the beach, with incredible sea views, premium drinks, delicious snacks, wifi and terrace with hammocks and Balinese.

  • Access to the exclusive Lounge Royal Elite next to the main bar offering self-service premium drinks, delicious snacks and wifi.

  • 50% discount on phone calls from your room.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

  • 10% discount in Logo Shop (selected items).

Important notes

 

The beaches in Spain are public domain and by law no property is allowed to make commercial use of them (having lounge chairs or other beach services for their clients).

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at these hotels (at El Greco the Beach Club and the Lounge Royal Elite) are also for guests who booked a premium package, so you will see guests with another color of bracelet.

​

Sandos El Greco is a 4-star hotel for adults 16+.

​

Although the hotel is oceanfront in a quiet, swimmable cove, it does not have direct beach access or beach service, so guests have to walk a few steps (10 meters) off the property to go down to the cove where the local concessionaire rents out lounge chairs, umbrellas, etc.

​

The hotel has 1 buffet restaurant for breakfast, lunch and dinner with cooking show and pizzeria, additionally a reservation is offered for every 5 nights of stay for dinner at the a la carte restaurant Xalac of gourmet Mediterranean cuisine; it has 3 bars, 1 Snack Bar with coffee, tea, pastries, beers, soft drinks, local brand alcoholic beverages and cocktails; 1 swimming pool, Jacuzzi, Wellness Center for massages and beauty treatments, gym, free internet in common areas and rooms, daytime activity program, evening entertainment and self-service coin-operated laundry service.

​

Although the hotel has a spa, it does not offer a circuit of wet areas.

​

The hotel does not offer room service or 24-hour food service.

Sandos El Greco is a 4 star, adults only 16+ hotel located in the northern part of the island of Ibiza next to the crystal clear waters and virgin sands of Portinatx. Here you can discover all the dimensions of the real Ibiza and enjoy an incredible sun and sea vacation filled with the fun and relaxation offered by its breathtaking views, activities, food and Wellness Center.

Benefits

​​

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the Select Lounge exclusively for guests over 16 years of age, equipped with free internet, tea, coffee, soft drinks, snacks and a selection of high-quality beverages, hammocks, and Balinese.

  • Unlimited access to the Sandos Monaco Spa Circuit (located 10 minutes’ walk away) included for members over 16 years old.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

  • 25% discount on airport transfer (reservation required).

Important notes

 

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

​

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at these hotels (at Benidorn Suites it is the Select Lounge) are also for guests who booked a premium package, so you will see guests with a different color bracelet.

​

Sandos Benidorm Suites is a 4 star family hotel located 800 meters from the public beach.

​

This hotel has an adults only Select area, 1 Teens Lounge, 1 Kids Lounge, 1 outdoor pool and 1 children's pool, Wellness Centre with gym and Finnish sauna included for all guests and free wifi throughout the hotel. The All Inclusive includes 3 meals in 1 international buffet restaurant with live cooking and theme nights, 1 Indian restaurant for a la carte dining by reservation and subject to availability, 2 bars, snacks between main meals, house wine, water, soft drinks and beer, tea, coffee, local branded spirits and cocktails. It also offers a program of daytime activities, sports and evening entertainment (shows, musical performances and theme nights). Sports activities: table tennis and water sports and games during the summer season. Billiards are available for a fee.

​

Room service and 24-hour food service are not available.

The hotel has a Spa but members also have free access to the Sandos Monaco Spa Circuit (10 min away) for guests over 16 years of age.

Sandos Benidorm Suites

Sandos Benidorm Suites is a 4 star hotel with a privileged location 800 meters from the beautiful beach "Platja de Llevant" in the dazzling center of the city of Benidorm. It is a family hotel with activities for adults, children and teenagers and the possibility to enjoy the Select Service for adults only.

Sandos El Greco Beach Resort

Imagen 01.jpg

Palmaïa
The House of AïA

Benefits

​

  • Preferred all-inclusive rate.

  • Special welcome amenities in your suite.

  • Free healing frequencies session - one per stay.

  • Talk with the shaman. 

  • 15% discount on private rituals.

  • 15% discount on the SPA.

  • 15% discount on á la Cárte Wines.

  • 15% discount on gastronomic experiences.

  • 50% discount on laundry.

  • Special price on excursions with Seek & Go.

  • Special price on ground transportation with Seek & Go.

  • Access to exclusive members' areas at Sandos Playacar.

    *The listed discounts do not apply to other promotions.

    Come and discover a path to a better you.

Contact

Carretera Puerto Juarez-Chetumal Km. 295,
Quintana Roo 77710, Playa del Carmen, Mexico

  • Facebook - Grey Circle
  • Twitter - Grey Circle
  • YouTube - Grey Circle
  • Pinterest - Grey Circle
  • Instagram - Grey Circle

Success! Message received.

Reservations Department

 

  • Email address: reservas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4492

  • Telephone No. from Argentina +52 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4492

  • Fax: + 52 (984) 873 4496

 

 

Member Service Department

 

  • Email address: customerservice@royalelite.com

  • Telephone No. from Mexico: (984) 873 4493

  • Telephone No. from Argentina +52 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4493

  • Fax: + 52 (984) 873 4496

 

Financial Department

 

  • Email address: finanzas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4494

  • Telephone No. from Argentina +54 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4494

 

Benefit Line 1

Royal Elite Membership Benefits

Learn more about the great perks and benefits of Royal Elite Vacation Club membership. Royal Elite members enjoy access to exclusive facilities and areas along with the luxury accommodation options in all of the Sandos all inclusive resorts in Mexico, and Spain.

Benefit Line 2

Royal Elite members have access to exclusive areas and facilities including gourmet restaurants, chic cocktail bars, and private beach areas.

Member
Areas

As a member you´ll have access to the lowest rates on the market. We have fantastic vacation deals and room rates on a range of hotels.

Special
Rates

As a member you will be accommodates in the newest and most luxorious suites in whichever Sandos resort you choose to spend your vacation.

Best
Rooms
Benefit Line 3

Sandos Caracol
Eco Resort

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive VIP Concierge.

  • Exclusive à la carte breakfast and lunch at Los Lirios Restaurant.*

  • Exclusive access to the Royal Elite Pool & Beach Club offering an infinity pool and swim up bar with waiter service, premium liqueur, snacks, private beach and bali beds and sun beds around the private pool and beach.*

  • Access to SELECT CLUB Pool and Beach areas for adults only offering premium liqueur, waiter service, snacks and business center. 

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (1 hr - reservation required).

  • 25% discount in massages at the Spa (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required)

  • Preferential rates on excursions with the Seek and Go Travel Agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • Simultaneous use of Sandos Caracol and Sandos Playacar and 30% off Day Pass to visit Sandos Cancun (transportation not included and upon availability).

  • 15% discount on car rentals.

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Cancun

Lifestyle Resort

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive VIP Concierge.

  • Preferential ocean front à la carte breakfast at St. Trop restaurant.

  • Exclusive access to the Royal Elite Beach Club offering waiter service, bali beds and sun beds on the beach.

  • Exclusive access to the best located bali beds reserved around the pool area.

  • Exclusive access to the Premium Bar at the 6th floor offering a gorgeous view to the lagoon and ocean with coffee break in the morning and bar service in the afternoon and night.

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (reservation required).

  • 25% discount in massages (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required).

  • Preferential rates on excursions with the Seek and Go travel agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% Discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • Simultaneous use of Sandos Playacar and Caracol, subject to availability (transportation not included).

  • 15% discount on car rentals.

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Playacar

Beach Resort

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive VIP Concierge.

  • Exclusive à la carte breakfast at Il Piamonte restaurant. *

  • Exclusive access to the Royal Elite Adults Only Pool & Beach Club with bali beds and sun beds around the private pool and beach area.*

  • Exclusive access to the Royal Elite Family Pool & Beach Club with infinity pool and swim up bar, waiter service around the pool, premium liqueur, bali beds and sun beds around the pool and beach.*

  • Exclusive access to the Royal Elite Avenue Bar with premium liqueur, snacks, pool tables, business center & Movie Theatre Las Orquídeas.*

  • Access to SELECT CLUB Pool and Beach areas for adults only offering premium liqueur and waiter service and access to the PREMIUM CLUB bars with business center, snacks and premium liqueur.  

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (1 hr - reservation required).

  • 25% discount in massages at the Spa (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required).

  • Preferential rates on excursions with the Seek and Go travel agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

  • Simultaneous use of Sandos Caracol and Sandos Playacar and 30% off Day Pass to visit Sandos Cancun (transportation not included and upon availability).

  • 15% discount on car rentals

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Sandos Finisterra

Los Cabos

Benefits

  • Preferred All Inclusive rates.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Exclusive Butler.*

  • Exclusive à la carte breakfast at Emiliano's restaurant.

  • Exclusive ocean front à la carte lunch at Tortugas restaurant*.

  • Exclusive access to Royal Elite Beach Club Tortuga with waiter service, bali beds and sun beds.*

  • Exclusive access to reserve (one day prior) the best located bali beds around the Pool area with waiter service for food and beverages*.

  • Preferential access to the VIP Relaxing Pool with waiter service and premium liqueur.

  • 24 hour Room Service with exclusive Royal Elite menu.

  • Preferential dinner reservations in our à la carte restaurants.

  • Welcome amenities in the room. 

  • Bathrobes and slippers to use during your stay.

  • Free access to the hydrotherapy section of the Spa for adults only (1 hr - reservation required).

  • 25% discount in massages at the Spa (reservation required).

  • 15% discount in beauty treatments at the Spa (reservations required).

  • Preferential rates on excursions with the Seek and Go travel agency on site (reservation required).

  • Preferential rates on Golf and Yachts if included in your membership (reservation required).

  • Preferential rates on ground transportation Airport-Hotel-Airport (reservation required).

  • 25% discount on the laundry service.    

  • 30% discount on the à la carte wine list.

  • 30% discount on romantic dinners.

  • 30% discount on Day Pass for members and guests (the member has to be present to apply the discount to their guests).

  • 50% discount on phone calls from your room.

  • 3 VIP Referral Cards.

(The * symbol denotes that this benefit is excluded from the Discovery Membership package)

Benefits

​​

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the Select Club Lounge, a private and exclusive lounge equipped with television, coffee, soft drinks, snacks, and high-quality beverages.

  • Free access to the hydrotherapy section on the Spa for adults only.

  • 50% discount on phone calls from your room.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

  • 25% discount on airport transfer (reservation required).

  • 25% discount on laundry service.

  • 10% discount in Logo Shop (selected items).

  • 10% discount on excursions (selected activities).

Important notes

 

Beaches in Spain are public domain and by law no property is allowed to make commercial use of them (having lounge chairs or other beach services for their clients).

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

​

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at these hotels (at Sandos Monaco the Select Club Lounge) are also for guests who booked a premium package, so you will see guests with a different color bracelet in those areas.

​

Sandos Monaco is a 4-star hotel adults only 16+.

​

Although the hotel has beautiful ocean views it is not beachfront, so you have to leave the property and walk a few minutes to get to the public beach, which is swimmable and offers services by the local administration.

​

The hotel has 1 outdoor pool with Jacuzzi, Spa, Gym, panoramic elevator and free wifi for all guests. The All Inclusive includes 3 meals in 1 international buffet restaurant with live cooking and theme nights, 1 reservation for every 5 nights stay in the Indian food restaurant for dinner a la carte in the neighboring Sandos Benidorm Suites hotel with reservation, snacks between main meals and bar with local branded spirits, house wine, water, soft drinks and beer at lunch and dinner, draft beer, tea, coffee, ice cream in the summer season. It also has a program of daytime and evening activities, sports activities.

​

Room service, although part of the all-inclusive, requires a service fee of 6 € per person per service.

Sandos Monaco Beach Hotel

​Sandos Monaco is a 4 star hotel for adults 16+, located in the vibrant city of Benidorm just a few minutes from the beautiful beach of "Platja de Llevant". It is a hotel dedicated to relaxation and wellness with healthy activities (yoga, aqua wellness, self-massage workshop, etc) and a wide variety of treatments and services in its wonderful Spa.

Benefits

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the exclusive Royal Elite buffet restaurant for breakfast and dinner.

  • Access to the exclusive Royal Elite Lounge areas for families and adults, equipped with comfortable sofas, internet access, coffee, tea, soft drinks, snacks, and premium beverages.

  • Access to the exclusive Chill Out Terrace with spectacular views.

  • 50% discount on phone calls from your room.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

Important notes

 

Beaches in Spain are public domain and by law no property is allowed to make commercial use of them (having lounge chairs or other beach services for their clients).

​

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

​

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at those hotels (at Sandos Papagayo the Royal Elite Buffet, the Royal Elite Lounge and the Chill Out Terrace) are also for guests who booked a premium package, so you may see guests with other types of bracelets in those areas.

​

Sandos Papagayo is a 4-star family hotel.

​

Although the hotel is oceanfront and enjoys incredible ocean views and beautiful sunsets, guests must walk out of the hotel only about 10 meters to reach the rocky beach or take a free shuttle to Playa Dorada which is only 5 minutes from the hotel (upon reservation). They can also hike through Los Ajaches National Park to the Papagayo beaches.

​

This is the only 24 hour All Inclusive hotel on the island, it has 4 buffet restaurants of different styles (only the Fusion Buffet requires reservation which is done through an app while at the hotel), 5 bars (some open seasonally), 1 Snack Grill Pool, 3 swimming pools, tennis court, sports court, gym, 2 saunas, 1 Turkish bath, 3 jacuzzis, sun beds, spa, mini golf, theater, animation, nightly shows, live music, Kids Club and free wifi service in areas and rooms.

​

Room Service for all guests costs 4 € per service per person plus the cost of food.

Sandos Papagayo Beach Resort

Sandos Papagayo is a 4-star family hotel located in Playa Blanca, on the island of Lanzarote, designed to provide you with an exciting experience surrounded by enigmatic nature and incredible sea views. The topography of the place makes it a favorite place for cyclists and hikers. Pamper yourself in the only 24-hour all-inclusive hotel on the island, perfect for family vacations in the sun or a romantic getaway with its wonderful sunsets.

Benefits

​​

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the exclusive Beach Club just 10 meters from the beach, with incredible sea views, premium drinks, delicious snacks, wifi and terrace with hammocks and Balinese.

  • Access to the exclusive Lounge Royal Elite next to the main bar offering self-service premium drinks, delicious snacks and wifi.

  • 50% discount on phone calls from your room.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

  • 10% discount in Logo Shop (selected items).

Important notes

 

The beaches in Spain are public domain and by law no property is allowed to make commercial use of them (having lounge chairs or other beach services for their clients).

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at these hotels (at El Greco the Beach Club and the Lounge Royal Elite) are also for guests who booked a premium package, so you will see guests with another color of bracelet.

​

Sandos El Greco is a 4-star hotel for adults 16+.

​

Although the hotel is oceanfront in a quiet, swimmable cove, it does not have direct beach access or beach service, so guests have to walk a few steps (10 meters) off the property to go down to the cove where the local concessionaire rents out lounge chairs, umbrellas, etc.

​

The hotel has 1 buffet restaurant for breakfast, lunch and dinner with cooking show and pizzeria, additionally a reservation is offered for every 5 nights of stay for dinner at the a la carte restaurant Xalac of gourmet Mediterranean cuisine; it has 3 bars, 1 Snack Bar with coffee, tea, pastries, beers, soft drinks, local brand alcoholic beverages and cocktails; 1 swimming pool, Jacuzzi, Wellness Center for massages and beauty treatments, gym, free internet in common areas and rooms, daytime activity program, evening entertainment and self-service coin-operated laundry service.

​

Although the hotel has a spa, it does not offer a circuit of wet areas.

​

The hotel does not offer room service or 24-hour food service.

Sandos El Greco is a 4 star, adults only 16+ hotel located in the northern part of the island of Ibiza next to the crystal clear waters and virgin sands of Portinatx. Here you can discover all the dimensions of the real Ibiza and enjoy an incredible sun and sea vacation filled with the fun and relaxation offered by its breathtaking views, activities, food and Wellness Center.

Benefits

​​

  • All-Inclusive preferential rate.

  • Royal Elite bracelet.

  • Preferred treatment for check in and check out.

  • Welcome amenities in the room.

  • Nightly turndown service.

  • Pool towels and towel change in the room.

  • Bathrobes and slippers for use during your stay.

  • Minibar service included and daily replacement.

  • Coffee and tea service in the room.

  • Safety deposit box included. 

  • Access to the Select Lounge exclusively for guests over 16 years of age, equipped with free internet, tea, coffee, soft drinks, snacks and a selection of high-quality beverages, hammocks, and Balinese.

  • Unlimited access to the Sandos Monaco Spa Circuit (located 10 minutes’ walk away) included for members over 16 years old.

  • 30% discount on the à la carte wine list.

  • 25% discount on spa body treatments and massages.

  • 25% discount on airport transfer (reservation required).

Important notes

 

In-room welcome amenities for members at hotels in Spain are much simpler than those offered in Mexico.

​

Rooms at hotels in Spain tend to be smaller than those at hotels in Mexico.

​

Since few members frequent the hotels in Spain, the exclusive areas at these hotels (at Benidorn Suites it is the Select Lounge) are also for guests who booked a premium package, so you will see guests with a different color bracelet.

​

Sandos Benidorm Suites is a 4 star family hotel located 800 meters from the public beach.

​

This hotel has an adults only Select area, 1 Teens Lounge, 1 Kids Lounge, 1 outdoor pool and 1 children's pool, Wellness Centre with gym and Finnish sauna included for all guests and free wifi throughout the hotel. The All Inclusive includes 3 meals in 1 international buffet restaurant with live cooking and theme nights, 1 Indian restaurant for a la carte dining by reservation and subject to availability, 2 bars, snacks between main meals, house wine, water, soft drinks and beer, tea, coffee, local branded spirits and cocktails. It also offers a program of daytime activities, sports and evening entertainment (shows, musical performances and theme nights). Sports activities: table tennis and water sports and games during the summer season. Billiards are available for a fee.

​

Room service and 24-hour food service are not available.

The hotel has a Spa but members also have free access to the Sandos Monaco Spa Circuit (10 min away) for guests over 16 years of age.

Sandos Benidorm Suites

Sandos Benidorm Suites is a 4 star hotel with a privileged location 800 meters from the beautiful beach "Platja de Llevant" in the dazzling center of the city of Benidorm. It is a family hotel with activities for adults, children and teenagers and the possibility to enjoy the Select Service for adults only.

Sandos El Greco Beach Resort

Imagen 01.jpg

Palmaïa
The House of AïA

Benefits

​

  • Preferred all-inclusive rate.

  • Special welcome amenities in your suite.

  • Free healing frequencies session - one per stay.

  • Talk with the shaman. 

  • 15% discount on private rituals.

  • 15% discount on the SPA.

  • 15% discount on á la Cárte Wines.

  • 15% discount on gastronomic experiences.

  • 50% discount on laundry.

  • Special price on excursions with Seek & Go.

  • Special price on ground transportation with Seek & Go.

  • Access to exclusive members' areas at Sandos Playacar.

    *The listed discounts do not apply to other promotions.

    Come and discover a path to a better you.

Contact

Carretera Puerto Juarez-Chetumal Km. 295,
Quintana Roo 77710, Playa del Carmen, Mexico

  • Facebook - Grey Circle
  • Twitter - Grey Circle
  • YouTube - Grey Circle
  • Pinterest - Grey Circle
  • Instagram - Grey Circle

Success! Message received.

Reservations Department

 

  • Email address: reservas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4492

  • Telephone No. from Argentina +52 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4492

  • Fax: + 52 (984) 873 4496

 

 

Member Service Department

 

  • Email address: customerservice@royalelite.com

  • Telephone No. from Mexico: (984) 873 4493

  • Telephone No. from Argentina +52 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4493

  • Fax: + 52 (984) 873 4496

 

Financial Department

 

  • Email address: finanzas@royalelite.com

  • Telephone No. from Mexico: (984) 873 4494

  • Telephone No. from Argentina +54 800 345 8114

  • Telephone No. from Canada and USA: 1 844 992 8339

  • Telephone No. from any other country: +52 (984) 873 4494

 

Benefit Line 1

© 2024 All content rights reserved by Royal Elite

bottom of page